Industry Solutions
Financial
A integrated platform for managing unstructured data for the financial organisation with organized document management system.
Background
For financial organisations to remain relevant in the industry, it depends not only on the tangible assets such as people, property and materials invested in the operating process, but also on the ability to integrate research results into financial products or services.
The key factor determining the competitive advantage of the financial industry is the degree of financial knowledge development, innovation and effective use. Therefore, the financial industry should continuously improve the knowledge content and management content.
Industry key requirements
- Structured documents. Large numbers of unstructured knowledge documents, including attachments, pictures and images, need to be categorised and stored in a consistent way.
- Knowledge base. Different types of corporate knowledge bases need to be controlled and planned to ensure the control and credibility of knowledge documents.
- Quick access to knowledge. Customer service agents can provide high quality services to customers and answer questions accurately with quick access to internal knowledge base.
- Effective use of knowledge. The need for effective knowledge capture and reuse in the business development process of investment projects.
Solutions
After implementing Weaver document management system, it provides general solutions in the following areas:
- Unified management. A unified platform or knowledge base to manage different types of knowledge documents generated in the business process.
- Knowledge base. Create a knowledge base for customer service, marketing, projects, risk control and other operations.
- Improved quality of service delivery. Enable customer service agents to provide accurate solutions through NLP natural language processing.
- Knowledge management. Help organisations create a closed-loop system of knowledge capture, management, sharing and innovation.
- Data security. Ensure document security for financial organisations by integrating electronic signatures and offline encryption/decryption.
